Q & A

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Q & A

1. Do you deliver?  

          Yes! We offer free pick up in Charlottesville at PVCC, Scottsville at Food Lion, and Dillwyn at Food Lion and Central Elementary in Palmyra (only on Saturday and Sunday). Delivery to venues and all other locations is available and based on mileage and setup time required. There is a 20.00 minimum delivery charge for all deliveries (except pick up locations) regardless of location.


2. Do you require a deposit?
           Yes, we require a 50% deposit in order to reserve the date of your order. The remaining balance is to be paid one week prior to the event.  If the event date is  within 7 days payment is required upon receipt of invoice. If payment is not received the order will not be fulfilled.

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3. What forms of payment do you take? 
          We use a secure online payment system to process payments.  Payments can be made by major credit card or bank debit.

4. Do you do tastings? 

          Yes! Tastings must be scheduled in advance. Tastings are priced per person and items. A typical tasting will be 15.00/person. You will be able to choose 3 flavors each for cake, filling, and buttercream. If you want a customized tasting with dessert items, we will price accordingly.

5. Do you provide fresh flowers?

       We will work with a florist of your choice if you choose to have fresh flowers. Most flowers are not pesticide free, and some are toxic. Please be sure to provide flowers that are safe. If you would prefer we find flowers for you, that will be done at an additional cost. We do not typically provide sugar or gumpaste flowers, however, we can order them from local artisans if that is your request. 


6. Do you provide cake/cupcake stands? 

        Yes, we do have a large variety of cake and cupcake stands for rental. A 100.00 refundable security deposit is required and will be returned after the stand is returned undamaged. Stand rental prices vary according to the stand(s) needed. A scheduled pick up time will be designated for the day after the event. 


7. Do you have a minimum order?

        Yes we do. In the months of March to October any weekend orders (Saturday and Sunday) have a minimum of 150.00. Cakes for these days can be picked up the Friday prior if you do not meet the minimum purchase. Cupcakes are sold by the dozen and requires one flavor cake, filling, or frosting.


8. How does ordering a custom cake work? 

       After initial contact where we get the minimum details (number of servings, flavors, date, event type, etc), you will receive an email with the details and price quote. Once all of the details are confirmed you will receive an invoice from Quickbooks. It is imperative that the invoice is checked over and details confirmed. The details will be assumed as being correct once your deposit and/or balance is paid in full. 


9. Do you have a contract? 

       Yes, we do. Signed contracts are required for wedding orders over 200.00. We want to ensure all of the details for your order are correct, and terms and conditions are met. If you wish to have a contract for your order (other than our standard quickbooks invoicing) please let us know and we will be happy to customize one for you.

Other:

  • All of our confections are made from scratch to order with premium fresh ingredients, and as close to your event as possible. We do offer gluten free and nut free options, however, there is always a chance of cross-contamination as we do everything in one kitchen.
  • We ask for several weeks notice to ensure timely delivery of materials/ingredients required, but we do realize that things come up on short notice. Depending on availability there may be an additional fee incurred for rush orders. ​​​
  • Kraken Cakes is a fully licensed and state inspected home bakery.

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krakencakesllc@gmail.com

(434) 465-6779

Please feel free to call at the times listed in the contact info. If there is no answer please leave a detailed message and I'll get back to you asap :) If you would like a faster response, please email.